Unable to generate any kind of PDF on EHR.

Incident Report for Carbon Health

Resolved

This incident has been resolved.

Posted Jan 15, 2026 - 14:45 PST

A fix has been released, please refresh your EHR on the web or if you are using an iPad, please close out the app and reopen.

Posted Jan 15, 2026 - 14:38 PST

The issue has been identified and a fix is being implemented

Posted Jan 15, 2026 - 13:58 PST

We are continuing to investigate this issue.

Posted Jan 15, 2026 - 13:37 PST

Unable to generate any kind of PDF, nor care plans, referrals, lab orders, billing as the EHR just kept loading or generates a Fail error

Posted Jan 15, 2026 - 13:33 PST

This incident affected: Charting.